Help/support
Support
BIBSYS Support is available to the libraries that use BIBSYS products and services.
Opening hours: Monday to Friday 08.00 - 15.45
(From 1 May - 31 August 08.00 - 15.00)
Send an e-mail to BIBSYS Support
Postal address: 7491
Trondheim, Norway
Telephone: (0047) 958 24 000
Fax: (0047) 73 59 68 48
BIBSYS Support answers questions about the use of products and services offered by BIBSYS.
You may report critical errors to BIBSYS Support by email or telephone. By critical errors we mean technical errors that yield access failure to a product or parts of a product, a program error that denies you access to registering data in the database, as well as program errors resulting in database errors. To help you solve any technical problem, we recommend that you provide the support staff at BIBSYS with sufficient information for them to be able to recreate the conditions in which the error occurred.
BIBSYS Meldingssystem is to be used for commissioning operation, to report errors and malfunctions that are not critical, and may also be used to make suggestions for product changes. Each institution assigns a person who is responsible for reporting to BIBSYS Meldingssystem. If you are not certain about which report channel to use in a specific situation, you may contact BIBSYS Support for help and advice.
BIBSYS Meldingssystem
BIBSYS Meldingssystem is to be used for commissioning operation, to report errors and malfunctions that are not critical, and may also be used to make suggestions for product changes. For each product an institution uses, the institution must assign a person who is responsible for reporting product-specific problems to BIBSYS Meldingssystem.
Log on to BIBSYS Meldingssystem
Discussion forum
The discussion forum offers an alternative to discussion via electronic mailing lists. You log on with the same username and password that you use for the BIBSYS Library System, alternatively ForskDok users may log on with their ForskDok username and password. Whether you receive a reply will depend on who uses the forum at any given time.
Mailing lists
BIBSYS administrates several electronic mailing lists. Some of the lists can only be used by BIBSYS, and only BIBSYS can subscribe and unsubscribe someone from these mailing lists. Other lists may also be used to pass on information and for discussion among the subscribers. You may sign up for these lists yourself. In some instances the signing-up must be approved by the list administrator.
